Shipping policy

Thank you for shopping at Kittie Merch Store. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase merchandise from KittieMerch.com.

Our goal is to provide Kittie fans worldwide with a reliable and secure shopping experience.

Order Processing

All orders are processed after payment confirmation has been successfully completed.

• Processing time typically takes 2–5 business days.
• Orders are processed Monday through Friday.
• Orders placed on weekends or holidays will begin processing on the next business day.
• During product launches, holidays, or high-demand periods, processing times may be extended.

Production and fulfillment times may vary depending on product availability and order volume.

Shipping Destinations

Kittie Merch Store proudly serves customers worldwide.

The official Kittie merchandise platform also provides dedicated international shopping options for various regions, demonstrating the brand’s global fan community.

Available shipping destinations may include:

• United States
• Canada
• United Kingdom
• Europe
• Australia
• New Zealand
• International destinations where shipping services are available

Some regions may experience shipping restrictions due to local regulations or carrier limitations.

Estimated Delivery Times

Estimated shipping times may vary depending on your location.

United States

• Standard Shipping: 5–10 business days

Canada & International Orders

• Standard International Shipping: 10–20 business days

Remote Locations

• Delivery times may require additional transit days.

Please note that shipping estimates are not guaranteed and may be affected by:

• Severe weather conditions
• Customs inspections
• Carrier delays
• Peak holiday seasons
• International shipping restrictions

International deliveries commonly require additional transit time depending on customs procedures and destination countries.

Shipping Costs

Shipping charges are calculated during checkout based on:

• Shipping destination
• Order value
• Package weight
• Selected shipping method

Promotional free shipping offers may be available during special events or qualifying purchases.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take 24–72 hours to become active depending on the shipping carrier.

Customers can use the tracking number to monitor their shipment throughout the delivery process.

International Shipping

Kittie fans around the world may place international orders where shipping services are available.

Please note:

• Import duties and customs fees are not included in product prices.
• International taxes and import charges are determined by your local customs authority.
• Customers are responsible for any customs duties, VAT, or import fees.

International orders may experience delays caused by customs inspections or local postal services.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect address is submitted:

• Orders may be delayed.
• Additional shipping charges may apply.
• Returned packages may require reshipment fees.

Kittie Merch Store is not responsible for packages delivered to incorrectly entered addresses.

Lost, Delayed, or Stolen Packages

While we work closely with shipping carriers to ensure successful delivery, we cannot guarantee carrier performance.

If your package experiences delays, please allow additional transit time before contacting support.

If tracking shows your package as delivered but you have not received it:

• Contact your local delivery carrier.
• Check with household members or neighbors.
• Contact our customer support team for assistance.

Split Shipments

Orders containing multiple products may occasionally ship separately to ensure faster delivery.

Customers will not incur additional shipping charges for split shipments.

Damaged Packages

If your order arrives damaged:

1. Take clear photographs of the package and products.
2. Contact our customer support team within 7 days of delivery.
3. Include your order number and supporting images.

We will review the issue and provide an appropriate resolution.

Shipping Delays

Unexpected shipping delays may occur due to:

• Weather conditions
• Customs processing
• Transportation disruptions
• High seasonal demand
• Carrier service interruptions

We appreciate your patience during these circumstances.

Returns and Refunds

Please review our Refund and Return Policy for complete information regarding eligible returns, exchanges, and refunds.

Shipping charges are generally non-refundable unless required by law or approved by our support team.

Contact Us

If you have questions regarding shipping, tracking, or delivery, please contact our customer support team through the contact information available on KittieMerch.com.

Thank you for choosing Kittie Merch Store and supporting the Kittie community.